PetTalk Online Dog School

These general conditions of sale ("GTC ") apply, without restriction or reservation to all sales concluded by the seller to non-professional buyers ("customers or the customer"), wishing to acquire the services offered for sale ("the services") by the seller on the site https://pet-talk.thinkific.com The services offered for sale on the site are as follows : Online Dog Education courses, e-books, online training The main characteristics of the services and in particular the specifications, illustrations and indications of dimensions or capacity of the products and Services, are presented on the site https://pet-talk.thinkific.com what the customer is required to read before ordering. The choice and purchase of a service or product is the sole responsibility of the customer. The offers of services and products are understood within the limits of available stocks, as specified at the time of placing the order. These GTC are accessible at any time on the site https://pet-talk.thinkific.com and prevail over any other document. The customer declares to have read these terms and conditions and to have accepted them by checking the box provided for this purpose before the implementation of the online order procedure of the site https://pet-talk.thinkific.com Unless proven otherwise, the data recorded in the seller's computer system constitutes proof of all transactions concluded with the customer. The contact details of the seller are as follows : PETTALK SERENDIPITY VENTURES 19 AV LEOPOLD II 75016 PARIS Share Capital of 100 euros Registered with the RCS on 17-05-2018, under the number: 84112550300018 mail: [email protected]

Les Produits and Services sont fournis aux tarifs en vigueur shape sur le site https://pet-talk.thinkific.com, lors de l enregistrement de la commande par le Vendeur. Les banner sont exprimés en Euros, HT, and TTC. Les tarifs tiennent compte d'éventuelles réductions who seraient consenties par le Vendeur sur le site https://pet-talk.thinkific.com Ces tarifs sont fermes and not révisables pendant their période de validité mais le Vendeur se réserve le droit, hors période de validité d’en modifier les banner à tout moment. Le paiement demandé au Client correspond au montant total de l'achat, y compris ces frais. Une facture is établie par le Vendeur and remise au Client lors de la fin des services and/ou Produits commandés.

It is up to the customer to select on the site https://pet-talk.thinkific.com the services / products he wishes to order, according to the following terms : The customer chooses one or more services/products that he puts in his cart, product(s)/service(s) that he can modify or delete before validating his order and accepting these general conditions of sale. He will then enter his details or connect to his customer area to choose the delivery method. After validation of the information, the order will be considered final and will require payment from the customer according to the modalities provided. The offers of services / products are valid as long as they are visible on the site, within the limits of available stocks. Regarding the services offered, the client will have to choose a niche (s) via the calendar in order to plan his/her classes for his dog with the canine educator. The sale will only be considered valid after full payment of the price. It is the customer's responsibility to verify the accuracy of the order and immediately report any errors. Any order placed on the site https://pet-talk.thinkific.com constitutes the formation of a contract concluded at a distance between the customer and the seller. The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order. The customer will be able to follow the evolution of his order on the site.

In order to place an order, the customer is invited to create an account (personal area). To do this, he must register by filling in the form that will be proposed to him at the time of his order and undertakes to provide sincere and accurate information regarding his marital status and contact details, in particular his email address as well as information about his dog. The customer is responsible for updating the information provided. It is specified that he can change them by logging into his account. To access his personal space and order histories, the customer must identify himself using his username and password which will be communicated to him after registration and which are strictly personal. As such, the customer shall refrain from any disclosure. Otherwise, he will remain solely responsible for the use that will be made. The customer may also request his unsubscription by going to the dedicated page on his personal space or sending an email to : [email protected]. This will be effective within a reasonable time. In case of non-compliance with the general conditions of sale and / or use, the site https://pet-talk.thinkific.com will have the possibility to suspend and / or close the account of a customer after formal notice sent electronically and remained without effect. Any account deletion, for whatever reason, results in the deletion of all personal information of the customer. Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in case of maintenance, does not engage the responsibility of the seller. The creation of the account implies acceptance of these general terms and conditions of sale.

The price is paid by secure payment, according to the following methods : payment by Credit Card, paypal. The price is payable in cash by the customer, on the day of placing the order. The payment data are exchanged in encrypted mode thanks to the protocol defined by the authorized payment provider intervening for banking transactions carried out on the site https://pet-talk.thinkific.com. Payments made by the customer will only be considered final after the seller has actually collected the sums due. The seller will not be obliged to deliver the services / products ordered by the customer if the latter does not pay the price in full under the conditions indicated above.

The services ordered by the customer will be delivered on definition of a niche chosen by the customer in order to carry out his video education course. The slots of the courses take place within a period of between 2 to 15 days at the email address indicated by the customer when ordering on the site. Delivery consists of the transfer to the customer of physical possession or control of the product / services. Regarding the services, these can be done in several times, according to the formula chosen at the time of placing the order as well as the availability of the calendar slots. The seller undertakes to make its best efforts to deliver the products and services ordered by the customer within the deadlines specified above. If the products / and / or Services ordered have not been delivered within 20 days after the indicative date of delivery or the niche chosen online, for any reason other than force majeure or the fact of the customer, the sale may be resolved at the written request of the customer under the conditions provided for in articles L 216-2, l 216-3 and L241-4 of the consumer code. The sums paid by the customer will then be returned to him no later than fourteen days after the date of termination of the contract, excluding any compensation or withholding. The customer has a period of 14 days from the delivery to formulate complaints by email, accompanied by all supporting documents (photos, emails in particular). After this period and failing to have complied with these formalities, the products / services will be deemed compliant and free of any apparent defect and no claim can be validly accepted by the seller. The seller will refund or replace as soon as possible and at its expense, the delivered products whose defects of conformity or apparent or hidden defects have been duly proved by the customer, under the conditions provided for in articles l 217-4 and following of the consumer code and those provided for in these GTC. The transfer of the risks of loss and deterioration relating thereto, will be realized only when the customer has completed all the courses, number defined at the time of placing the order according to the behavioral problems of the dog.

The transfer of ownership of the services from the seller to the customer will be carried out only after full payment of the price by the latter, regardless of the date of delivery of the said Services and / or products.

Selon les modalités de l'article L221-18 du Code de la Consommation «le consommateur dispose d'un délai de quatorze jours pour exercer son droit de rétractation d'un contrat conclu à distance, à la suite d'un démarrage téléphonique ou hors établissement, sans avoir à motiver sa décision ni à supporter d'autres coûts que ceux prévus aux articles L. 221-23 à L. 221-25. Le délai mentionné au premier alinéa court à ordinateur du jour : 1° De la conclusion du contrat, pour les contrats de prestation de services et ceux mentionnés à l'article L. 221-4 ; 2° De la réception du bien par le consommateur ou un tiers, autre que le transporteur, désigné par lui, pour les contrats de vente de services. Pour les contrats conclus hors établissement, le consommateur peut exercer son droit de rétractation à compter de la conclusion du contrat. Dans le cas d'une commande portant sur plusieurs services effectués séparément ou dans le cas d'une commande d'un bien composé de lots ou de pièces multiples dont la livraison est échelonnée sur une période définie, le délai court à compter de la réception du dernier bien ou service/ cours. Le droit de rétractation peut être exercé en ligne, à l'aide du formulaire de rétractation ci-joint et également disponible sur le site ou de toute autre déclaration, dénuée d'ambiguïté, exprimant la volonté de se rétracter et notamment par courrier postal adressé au Vendeur aux coordonnées postales ou mail indiquées à l'article 1 des CGV. Les retours sont à effectuer dans leur état d'origine et complets (emballage, accessoires, notice...) pour les produits permettant leur recommercialisation à l'état neuf, accompagnés de la facture d'achat. Les produits endommagés, salis ou incomplets ne sont pas repris. Les frais de retour restant à la charge du Client. Concernant les services, ceux-ci ne peuvent pas être remboursés une fois qu'ils sont effectués. L'échange (sous réserve de disponibilité) ou le remboursement sera effectué dans un délai de 14 jours à compter de la réception, par le Vendeur, des Produits retournés par le Client dans les conditions prévues au présent article.

The owner undertakes to present an identified dog (microchip or tattoo) on vaccination day (older than 15 days and less than 1 year) against Carré's disease, Parvovirus, Rubarth hepatitis and leptospirosis (CHLP) and deworming externally (flea and tick) and internally (deworming) for the safety and good health of the dog. He undertakes to have a health record and the dog identification card when signing the contract (1st online session). Vaccination for kennel cough (Pneumodog or Noviback KC intranasally) is strongly advised. The owner will have to insure his dog as part of his civil liability. The owner of a Category 1 and 2 dog, described in the law of January 6, 1999, must have a certificate of civil liability insurance, the declaration in the town hall and the license to hold category dogs before the first service. The owner must be of age and capable, minors must be accompanied by a person of age and capable and must present a parental authorization to participate in the online courses. The courses will be exclusively reserved for the owners, they will in no case be allowed to be accompanied by persons outside the service. Otherwise, PetTalk reserves the right to cancel the course that will be considered completed. A session can be shifted twice depending on the availability of the educator, otherwise, after two cancellations, the sessions are due and cannot be recovered. The owner is solely responsible for his dog. The client undertakes to put into practice with discipline the advice and habits provided by the educator during the sessions, otherwise, PetTalk can not commit to results. In order to properly educate the dog, the client must be aware that the work is carried out between the educator, the owner and the dog. It is imperative that the master implement the exercises, tips and habits in everyday life. No course can be refunded once done, the owner undertakes to go to the end of the number of Sessions defined in order to ensure an in-depth educational work. If an educator recognizes any form of animal abuse or any form of abuse, PetTalk reserves the right to cancel the course (s) that will be considered completed.